FAQ
Questions & Answers
We’re always happy to help, but first you may find what you need here in the frequently asked questions.
General
Our best available rate is through our website. Check out our available dates and current rates here.
We completed an extensive $20 million renovation in Fall 2023. The scope of work included tastefully restoring all elements of our historic hotel resulting in all-new guest rooms, public spaces, and event venues, including the addition of modern amenities such as custom climate control to each room and suite — a rare convenience in quaint Carmel-by-the-Sea. Click here to learn more.
- Daily Champagne Breakfast Buffet in the Library and on the Pacific Terrace (7:30 am – 10:30 am on weekdays; 7:30 am – 11:00 am on weekends)
- Daily Hosted Signature Wine Reception in our Lobby Living Room (2:00 pm – 5:00 pm)
- Hosted Signature Craft Cocktail Reception in our Lobby Living Room (Fridays & Saturdays 2:00 pm – 5:00 pm)
- Hosted Signature Sangria Reception in our Lobby Living Room (Sunday – Thursday, 2:00 pm – 5:00 pm)
- Fresh-Baked Ghirardelli Chocolate Chip Cookies in our Lobby Living Room (7:30 pm – 9:00 pm)
- Downtown Carmel Dining Shuttle (5:00 pm – 11:00 pm)
- In-Room Verve Instant Coffee
- Unlimited High-Speed WiFi Access
Check-in begins at 4:00 pm. Check-out is at 12:00 pm (noon).
Reservations
We do not have roll-away beds.
Yes, we do have pack ‘n plays. They are based on availability. Please call our Reservations Team to reserve one at 800-582-8900.
We have a very limited number of connecting rooms. Connecting rooms are available by request and are based on availability.
Yes, reservations can be made online or by calling our reservations team at 800 582 8900.
Our reservations sales center is open during the following hours:
Monday – Friday: 6:00am – 8:00pm MST
Saturday & Sunday: 8:00am – 8:00pm MST
Cancellation and deposit policies vary by confirmed rate and are strictly enforced. The policies regarding your specific reservation are provided at the time the reservation is made. They are also provided online and via email confirmations.
For a full overview of cancellation policies and limited exceptions, please click here.
Please note, the standard cancellation policies do not pertain to any group related reservations.
Early arrivals are based on availability on the day of arrival. Please call 831-293-6100 prior to your arrival for more information
We are unable to modify or cancel third-party reservations. Contact the company directly that you confirmed with.
Click here and select “Modify/Cancel Reservation” on the bottom right of the screen
Yes, we do have ADA Accessible rooms. Please, contact our Front Office for details 831-293-6100.
We offer exclusive perks for guests who book directly by calling our hotel or reserving on our website. Our current Book Direct Benefit includes:
- A complimentary appetizer with the purchase of two alcoholic beverages at Bud’s at La Playa. To redeem, notify your bartender prior to placing your order.
In order to qualify, you must be a current guest and have a room reservation booked through La Playa Hotel directly. Direct bookings are reservations confirmed through 800-582-8900 or laplayahotel.com, without using an OTA or 3rd party intermediary like Expedia, Priceline, Booking.com, Agoda, Travelocity, Hotwire, etc. Please note, you may be asked for your stay confirmation email to confirm your reservation source.
Our Price Match Guarantee is available when a lower rate is found on a public website with the same stay conditions.
To be eligible for our Price Match Guarantee, our Reservations Specialists will need to locate and verify the live rate over the phone. We advise not to book the lower rate until speaking with us first. Our Price Match Guarantee will only be honored by La Playa Hotel’s Reservations Team who may be reached at 800-582-8900.
Stay conditions must include same hotel (La Playa Hotel/ Camino Real at Eighth Ave., Carmel, CA 93921), room type, guest count and dates of stay. Rate must be publicly accessible and available to book. Our Price Match Guarantee is not applicable to packages, special rates, group business or advance purchase offers. Price Match Guarantee may not be applied to existing reservations. Price Match is not applicable for all 3rd party sites.
Guests must be 21-years or older to check into a room.
Policies
La Playa Hotel is pleased to announce that our hotel is smoke-free. This includes smoking of any kind, including but not limited to vaping, e-cigarettes, and marijuana. Please note that a cleaning fee of $500 per room, or more, will be charged to guests who choose to smoke in our guest rooms.
According to California Health & Safety Code section 11362.3, it is illegal for any person(s) to smoke marijuana in a public place.
Amenities
Each of our guest rooms and suites have state of the art climate control systems. A rare convenience in the coastal community and inns of Carmel-by-the-Sea.
Our Barmoires were custom fabricated for each guest room and suite. Each piece features a warm, rich wood bar with marble countertops and brushed brass finishes. It is adorned with specialty liquors in standard sizes, glassware, and a collection of curated cocktail recipes. A nod to the elegant manor parlour rooms of yesteryear, the Barmoire is an invitation for a spontaneous gathering or a quiet drink, where creation, conversation, and the occasional indulgence are welcomed.
Each of our rooms are outfitted with a Tivoli Model One radio. Bluetooth is available, although, we recommend tuning in to 90.0 FM, La Playa’s 24-hour radio station for a curated auditory journey.
Beyond historic surrounds, award-winning gardens, and ocean views — we offer necessary extravagances throughout the day such our Champagne Breakfast Buffet in the morning, hosted Signature Wine and Sangria Reception in the afternoon, and Fresh-Baked Chocolate Chip Cookies in the evening.
Additionally, we provide Live Music on Thursdays and Sundays as well as a Craft Cocktail Reception in the evening on Fridays and Saturdays.
No, the nearest charging station is located at the Sunset Center on the Southwest Corner of Mission & Eighth Avenue. Click here to learn more.
No, we do not have a gym onsite.
No, here are a few we suggest in the area.
We have a lovely outdoor pool with a covered seating area and fire pit. The pool is heated to 80 degrees and is open from 9:00 am to sunset each day. We do not have a Jacuzzi.
Our pool is available to enjoy from 9:00 am to sunset.
We do not have cabanas.
There are many golf courses in the area. We suggest the following courses:
We have a small, private parking lot located behind the hotel, and street parking is available too.
No, as a historic property, we do not have an elevator.
Location
We are located on the southwest corner of Eighth Avenue and Camino Real.
The closest airport is Monterey Regional Airport (MRY), about 7 miles away.
To reserve a rental car with Enterprise, please click here.
We partner with Go Rentals, an elite car rental service, specializing in private aviation.
Call 831-582-6160 or email MRY@gorentals.com and mention you are staying at La Playa Hotel to reserve your car.
Meetings & Events
We completed an extensive $20 million renovation in Fall 2023. The scope of work included tastefully restoring all elements of our historic hotel resulting in all-new guest rooms, public spaces, and event venues, including the addition of modern amenities such as air conditioning to each room and suite — a rare convenience in quaint Carmel-by-the-Sea. The detailed project also included new flooring throughout, new lighting throughout, new fixtures and furnishings throughout, all new spa-inspired bathrooms in all rooms, new artwork, refreshed halls and walls, revamped exterior elements, the addition of (3) 1-bedrooms suites, and more. In addition to brick and mortar enhancements, experiential elements were revisited. Offerings include our daily Champagne Breakfast Buffet, Signature Wine and Sangria Reception, and Fresh-Baked Chocolate Chip Cookies in the evening. We also provide Live Music on Thursdays and Sundays as well as a Craft Cocktail Reception in the evening on Fridays and Saturdays. Click here to learn more.
Please make an inquiry online and someone will reach out shortly.
Please make an inquiry online and someone will reach out shortly.
Dining
We offer our Champagne Breakfast Buffet daily from 7:30 am – 10:30 am on weekdays and 7:30 am – 11:00 am on weekends. The cost is included in the nightly amenity fee.
Our Bar & Restaurant, Bud’s, is located on property and is open from 3:00 pm to 10:00 pm.
No, we do not offer room service.
Yes, here are a few:
- Brophy’s Tavern (at our sister property, Hotel Carmel)
- Grasings
- Casanova
- Flying Fish Grill
Find more on our Things To Do page
Pets
Yes, we gladly welcome up to two pets per room. Click here to learn more about our pet policies and pet deposit.
Yes, dogs are allowed on Carmel Beach. More information can be found on Visit Carmel’s website.
Yes, we only allow pets in specific rooms and room types keeping a majority of our guest rooms pet-free.
Press Inquiries
For images, logos or information needs for editorial content, please contact us directly at pr@marcandrosehospitality.com.
If you’re a journalist, editor or freelance writer and would like to inquire about a media stay with us, please fill out our Media Stay Request Form.
For photo shoot inquiries, please fill out our Photo Shoot Request Form.
If we’re able to accommodate you, we’ll get in touch within 2 business days.
If you’d like to collaborate with us, please fill out our Influencer Collaboration Form.
