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FAQs – Frequently Asked Questions


Do you have room service?

No, we do not offer room service.

Do you have a pool and Jacuzzi?

We have a lovely outdoor pool with a covered seating area and fire pit.  The pool is heated to 80 degrees and is open from 9am to sunset each day. We do not have a Jacuzzi.

Do you offer parking?

We do have a small, private parking lot located behind the hotel.  Street parking is also available.

What does the nightly amenity fee include?

  • Champagne breakfast buffet served daily in the Library
  • Signature sangria offered in the late afternoon
  • Hosted evening wine reception
  • Fresh fruit, iced tea and lemonade available in the Lobby
  • Fresh baked cookies served in the Lobby each evening
  • Shuttle service to Carmel by the Sea
  • Unlimited high speed wireless internet access

When is your pool open?

Our pool is available to enjoy from 9:00AM to sunset.

Do you have cabanas for rent?

We do not have cabanas.

Do you have a gym on property?

No, but we would suggest InShape off of Rancho Blvd.


Do you have roll-aways?

We do not have roll-away beds.

Do you provide cribs or pack-n-plays?

Yes, we do have cribs and pack-n-plays. They are by request and based on availability.

Do you have connecting rooms?

We have a very limited number of connecting rooms. Connecting rooms are available by request and are based on availability.

What is the cancellation policy?

Our cancellation policy is dependent on the rate or package purchased. We have a 7 day prior to arrival cancellation policy on most reservations. You must cancel by 4pm local time, 7 days prior to arrival to avoid penalty.

Can I request an early arrival?

Early arrivals are based on availability on day of arrival. Please call 831 293 6100 prior to your arrival for more information.

I confirmed through a third-party, how do I make changes or cancel that reservation?

We are unable to modify or cancel third-party reservations. Contact the company directly that you confirmed with.

How can I view or change my current reservation?

Click here and select “Modify/Cancel Reservation” on the bottom right of the screen.

Do you have ADA Accessible rooms?

Yes, we do have ADA Accessible rooms. Please, contact our Front Office for details 831 293 6100.

I found a better rate on another site, do you offer price matching?

The best rate is right here! Our Price Match Guarantee is available when a lower rate is found on a public website with the same stay conditions*.

To be eligible for Price Match Guarantee, a link to the website where the lower rate is presently available and a screenshot of the rate as displayed on the website will be required. We advise not to book the lower rate until speaking with a Reservations Specialist. Price Match Guarantee will only be honored by our Reservations Team who may be reached by contacting 800-582-8900.

*Stay conditions must include same hotel (La Playa Carmel/ Camino Real at Eighth Ave., Carmel, CA 93921), room type, guest count and dates of stay. Rate must be publicly-accessible and available to book. Our Price Match Guarantee is not applicable to packages, special rates or advance purchase offers. Price Match Guarantee may not be applied to existing reservations booked directly at La Playa Carmel.

Local Information

Do you have electric vehicle charging stations?

No, the nearest charging station is located at the Sunset Center on the Southwest Corner of Mission & Eighth Avenue.

Do you have a spa?

No, here are a few we suggest in the area.

Kush Day Spa 
Signature Day Spa
The Refuge

Is there golf nearby?

There are many golf courses in the area. We suggest the following courses:

Pebble Beach
Carmel Valley Ranch
Quail Lodge

Do you have a gym on property?

No, but we would suggest InShape off of Rancho Blvd.


What are your cross streets?

We are located on the southwest corner of Eighth Avenue and Camino Real.

What is the closest airport?

The closest airport is Monterey Regional Airport (MRY), about 7 miles away.

Where can I get a rental car?

To reserve a rental car with Enterprise, please click here.

Meetings & Events


Do you serve breakfast?

Our signature champagne gourmet breakfast buffet is served each morning from 7:30am-10:30am. The buffet including fresh pastries, European cheese boards, fruits, juices, hot entrees and made-to-order specialties. The cost is included in the nightly amenity fee.

Do you have a restaurant on property?

La Playa Bar is located on property. The Bar offers light fare and tantalizing appetizers from 2:00pm to 9:00pm and cocktails are available nightly until 10:00pm.


Are pets allowed? Are there restrictions for weight, height or types?

Yes, we gladly welcome up to two pets per room.

Pets must weigh no more than 40 pounds to be permitted to stay at La Playa Carmel. Guests traveling with pets will be placed in our pet-friendly Garden Patio guest rooms, or if a suite was reserved, our Terrace Suite. We ask that you please inform us prior to arrival that you will be traveling with your pet (or pets). A Pet Waiver must be completed and submitted to our Guest Services, and a $50 non-refundable pet deposit per stay will be charged upon check-in. The fee will be waived for service animals with proper documentation.

Prior to arriving, please be aware of our pet policies and amenities. Please note, restricted breeds include Pit Bulls and Pit Bull mixes.

Are dogs allowed at the beach?

Yes, dogs are allowed on Carmel Beach and must be on a leash. More information can be found on City of Carmel’s website.

Do you have pet-free rooms for those with allergies?

Yes, we only allow pets in specific rooms and room types keeping a majority of our guest rooms pet-free.

Press & Partnership Inquiries

I need media and hotel materials for editorial coverage, who can I contact?

For images, logos or information needs for editorial content, please contact us directly at

I am interested in a media/editorial stay at your hotel, who can I contact?

If you’re a journalist, editor or freelance writer and would like to inquire about a media stay with us, please fill out our Media Stay Request Form.

I am interested in a photo shoot at your hotel, who can I contact?

For photo shoot inquiries, please fill out our Photo Shoot Request Form.
If we’re able to accommodate you, we’ll get in touch within 2 business days.