Questions & Answers
We’re always happy to help, but first you may find what you need here in the frequently asked questions.
Click here to learn more about our available services, updated outlet operation hours, cleaning procedures, and more.
Our best available rate is through our website. Check out our available dates and current rates here.
- Daily Champagne Breakfast Buffet in the Library and on the Pacific Terrace (7:30 am – 10:00 am)
- Daily Hosted Signature Sangria Reception in our Lobby Living Room (2:00 pm – 5:00 pm)
- Fresh-Baked Ghirardelli Chocolate Chip Cookies in our Lobby Living Room (7:30 pm – 9:00 pm)
- Downtown Carmel Dining Shuttle (5:00 pm – 11:00 pm)
- In-Room Espresso Machine with Lavazza Premium Coffee
- Unlimited High-Speed WiFi Access
- Self Parking
Check-in begins at 4:00 pm. Check-out is at 12:00 pm (noon).
We do not have roll-away beds.
Yes, we do have pack ‘n plays. They are based on availability. Please call our Reservations Team to reserve one at 800-582-8900.
We have a very limited number of connecting rooms. Connecting rooms are available by request and are based on availability.
For those who have purchased our flexible leisure rates, reservations must be cancelled or modified by 5:00 pm PDT 7-days before arrival to avoid penalty. Guests who notify us within our cancellation window or do not arrive on the scheduled arrival date will be charged one night’s room rate with tax.
Please note, our standard cancellation policy does not pertain to group-related reservations with a custom cancellation rule or prepaid non-refundable reservations.
Early arrivals are based on availability on the day of arrival. Please call 831-293-6100 prior to your arrival for more information
We are unable to modify or cancel third-party reservations. Contact the company directly that you confirmed with.
Click here and select “Modify/Cancel Reservation” on the bottom right of the screen
Yes, we do have ADA Accessible rooms. Please, contact our Front Office for details 831-293-6100.
We offer exclusive perks for guests who book directly by calling our hotel or reserving on our website. Our current Book Direct Benefit includes:
- A complimentary appetizer with the purchase of two alcoholic beverages at Bud’s at La Playa Carmel. To redeem, notify your bartender prior to placing your order.
In order to qualify, you must be a current guest and have a room reservation booked through La Playa Carmel directly. Direct bookings are reservations confirmed through 800-582-8900 or laplayahotel.com, without using an OTA or 3rd party intermediary like Expedia, Priceline, Booking.com, Agoda, Travelocity, Hotwire, etc. Please note, you may be asked for your stay confirmation email to confirm your reservation source.
Our Price Match Guarantee is available when a lower rate is found on a public website with the same stay conditions.
To be eligible for our Price Match Guarantee, our Reservations Specialists will need to locate and verify the live rate over the phone. We advise not to book the lower rate until speaking with us first. Our Price Match Guarantee will only be honored by La Playa Carmel’s Reservations Team who may be reached at 800-582-8900.
Stay conditions must include same hotel (La Playa Carmel/ Camino Real at Eighth Ave., Carmel, CA 93921), room type, guest count and dates of stay. Rate must be publicly accessible and available to book. Our Price Match Guarantee is not applicable to packages, special rates, group business or advance purchase offers. Price Match Guarantee may not be applied to existing reservations. Price Match is not applicable for all 3rd party sites.
Guests must be 21-years or older to check into a room.
La Playa Carmel is pleased to announce that our hotel is smoke-free. This includes smoking of any kind, including but not limited to vaping, e-cigarettes, and marijuana. Please note that a cleaning fee of $500 per room, or more, will be charged to guests who choose to smoke in our guest rooms.
According to California Health & Safety Code section 11362.3, it is illegal for any person(s) to smoke marijuana in a public place.
No, the nearest charging station is located at the Sunset Center on the Southwest Corner of Mission & Eighth Avenue. Click here to learn more.
No, we do not have a gym onsite.
We have a lovely outdoor pool with a covered seating area and fire pit. The pool is heated to 80 degrees and is open from 9:00 am to sunset each day. We do not have a Jacuzzi.
Our pool is available to enjoy from 9:00 am to sunset.
We do not have cabanas.
We do have a small, private parking lot located behind the hotel. Street parking is also available.
No, as a historic property, we do not have an elevator.
We are located on the southwest corner of Eighth Avenue and Camino Real.
The closest airport is Monterey Regional Airport (MRY), about 7 miles away.
To reserve a rental car with Enterprise, please click here.
Meetings & Events
We offer our Champagne Breakfast Buffet daily from 7:30 am – 10:00 am. The cost is included in the nightly amenity fee.
Our Bar & Restaurant, Bud’s, is located on property and is open from 3:00 pm to 10:00 pm.
No, we do not offer room service.
Yes, we gladly welcome up to two pets per room.
Pets must weigh no more than 40 pounds to be permitted to stay at La Playa Carmel. Guests traveling with pets will be placed in our pet-friendly Garden Patio guest rooms, or if a suite was reserved, our Terrace Suite. We ask that you please inform us prior to arrival that you will be traveling with your pet (or pets). A Pet Registration Form must be completed and submitted to our Guest Services, and a $250 non-refundable pet fee per stay will be charged upon check-in. The fee will be waived for service animals.
Prior to arriving, please be aware of our pet policies and amenities. Please note, restricted breeds include Pit Bulls and Pit Bull mixes.
Yes, dogs are allowed on Carmel Beach. More information can be found on Visit Carmel’s website.
Yes, we only allow pets in specific rooms and room types keeping a majority of our guest rooms pet-free.
For images, logos or information needs for editorial content, please contact us directly at PR@classichotels.com.
If you’re a journalist, editor or freelance writer and would like to inquire about a media stay with us, please fill out our Media Stay Request Form.
For photo shoot inquiries, please fill out our Photo Shoot Request Form.
If we’re able to accommodate you, we’ll get in touch within 2 business days.
If you’d like to collaborate with us, please fill out our Influencer Collaboration Form.