Frequently Asked Questions | La Playa Carmel

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NOW OPEN in the Heart of Flagstaff – High Country Motor Lodge – An All New Boutique Hotel Experience

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Gardens at La Playa Carmel
FAQ

Questions & Answers

We’re always happy to help, but first you may find what you need here in the frequently asked questions.

COVID-19 Measures

Click here to learn more about our available services, updated outlet operation hours, cleaning procedures, and more.

Where can I find the best rate?

Our best available rate is through our website. Check out our available dates and current rates here.

What does the nightly amenity fee include?
  • Daily Champagne Breakfast Buffet in the Library and on the Pacific Terrace (7:30 am – 10:00 am)
  • Daily Hosted Signature Sangria Reception in our Lobby Living Room (2:00 pm – 5:00 pm)
  • Fresh-Baked Ghirardelli Chocolate Chip Cookies in our Lobby Living Room (7:30 pm – 9:00 pm)
  • Downtown Carmel Dining Shuttle (5:00 pm – 11:00 pm)
  • In-Room Espresso Machine with Lavazza Premium Coffee
  • Unlimited High-Speed WiFi Access 
What time is check-in/check-out?

Check-in begins at 4:00 pm. Check-out is at 12:00 pm (noon).

Reservations

Do you have roll-aways?

We do not have roll-away beds.

Do you provide pack 'n plays?

Yes, we do have pack ‘n plays. They are based on availability. Please call our Reservations Team to reserve one at 800-582-8900.

Do you have connecting rooms?

We have a very limited number of connecting rooms. Connecting rooms are available by request and are based on availability.

What is the cancellation policy?

For those who have purchased our flexible leisure rates, reservations must be cancelled or modified by 5:00 pm PDT 7-days before arrival to avoid penalty. Guests who notify us within our cancellation window or do not arrive on the scheduled arrival date will be charged one night’s room rate with tax.

Please note, our standard cancellation policy does not pertain to group-related reservations with a custom cancellation rule or prepaid non-refundable reservations.

Can I request an early arrival?

Early arrivals are based on availability on the day of arrival. Please call 831-293-6100 prior to your arrival for more information

I confirmed through a third-party, how do I make changes or cancel that reservation?

We are unable to modify or cancel third-party reservations. Contact the company directly that you confirmed with.

How can I view or change my current reservation?

Click here and select “Modify/Cancel Reservation” on the bottom right of the screen

Do you have ADA Accessible rooms

Yes, we do have ADA Accessible rooms. Please, contact our Front Office for details 831-293-6100.

What are book direct benefits?

We offer exclusive perks for guests who book directly by calling our hotel or reserving on our website. Our current Book Direct Benefit includes:

  • A complimentary appetizer with the purchase of two alcoholic beverages at Bud’s at La Playa Carmel. To redeem, notify your bartender prior to placing your order.

In order to qualify, you must be a current guest and have a room reservation booked through La Playa Carmel directly. Direct bookings are reservations confirmed through 800-582-8900 or laplayahotel.com, without using an OTA or 3rd party intermediary like Expedia, Priceline, Booking.com, Agoda, Travelocity, Hotwire, etc. Please note, you may be asked for your stay confirmation email to confirm your reservation source.

I found a better rate on another site, do you offer price matching?

Our Price Match Guarantee is available when a lower rate is found on a public website with the same stay conditions.

To be eligible for our Price Match Guarantee, our Reservations Specialists will need to locate and verify the live rate over the phone. We advise not to book the lower rate until speaking with us first. Our Price Match Guarantee will only be honored by La Playa Carmel’s Reservations Team who may be reached at 800-582-8900.

Stay conditions must include same hotel (La Playa Carmel/ Camino Real at Eighth Ave., Carmel, CA 93921), room type, guest count and dates of stay. Rate must be publicly accessible and available to book. Our Price Match Guarantee is not applicable to packages, special rates, group business or advance purchase offers. Price Match Guarantee may not be applied to existing reservations. Price Match is not applicable for all 3rd party sites.

What is the minimum age for check-in?

Guests must be 21-years or older to check into a room.

Policies

What is your smoking policy?

La Playa Carmel is pleased to announce that our hotel is smoke-free. This includes smoking of any kind, including but not limited to vaping, e-cigarettes, and marijuana. Please note that a cleaning fee of $500 per room, or more, will be charged to guests who choose to smoke in our guest rooms.

According to California Health & Safety Code section 11362.3, it is illegal for any person(s) to smoke marijuana in a public place.

Amenities

Do you have electric charging stations?

No, the nearest charging station is located at the Sunset Center on the Southwest Corner of Mission & Eighth Avenue. Click here to learn more.

Do you have a gym on property?

No, we do not have a gym onsite.

Do you have a spa?

No, here are a few we suggest in the area.

Do you have a pool and Jacuzzi?

We have a lovely outdoor pool with a covered seating area and fire pit. The pool is heated to 80 degrees and is open from 9:00 am to sunset each day. We do not have a Jacuzzi.

When is your pool open?

Our pool is available to enjoy from 9:00 am to sunset.

Do you have cabanas for rent?

We do not have cabanas.

Is there golf nearby?

There are many golf courses in the area. We suggest the following courses:

Do you offer parking?

Our small, private parking lot located behind the hotel is temporarily unavailable. However, street parking is available for guest use in the interim.

Do you have an elevator?

No, as a historic property, we do not have an elevator.

Location

What are your cross streets?

We are located on the southwest corner of Eighth Avenue and Camino Real.

What is the closest airport?

The closest airport is Monterey Regional Airport (MRY), about 7 miles away.

Where can I get a rental car?

To reserve a rental car with Enterprise, please click here.

Where can I get a luxury rental car?

We partner with Go Rentals, an elite car rental service, specializing in private aviation.

Call 831-582-6160 or email MRY@gorentals.com and mention you are staying at La Playa Carmel to reserve your car.

Meetings & Events

I am interested in hosting a meeting or event, who can I contact?

Please make an inquiry online and someone will reach out shortly.

I am interested in hosting our wedding on property, who can I contact?

Please make an inquiry online and someone will reach out shortly.

Dining

Do you serve breakfast?

We offer our Champagne Breakfast Buffet daily from 7:30 am – 10:00 am. The cost is included in the nightly amenity fee.

Do you have a restaurant on property?

Our Bar & Restaurant, Bud’s, is located on property and is open from 3:00 pm to 10:00 pm.

Do you have room service?

No, we do not offer room service.

Are there restaurants in the area you would recommend?

Yes, here are a few:

Find more on our Things To Do page

Pets

Are pets allowed at the hotel? Are there restrictions for weight, height or types?

Yes, we gladly welcome up to two pets per room. Click here to learn more about our pet policies and pet deposit.

Are dogs allowed at the beach?

Yes, dogs are allowed on Carmel Beach. More information can be found on Visit Carmel’s website.

Do you have pet-free rooms for those with allergies?

Yes, we only allow pets in specific rooms and room types keeping a majority of our guest rooms pet-free.

Press Inquiries

I need media and hotel materials for editorial coverage, who can I contact?

For images, logos or information needs for editorial content, please contact us directly at PR@classichotels.com.

I am interested in a media / editorial stay at your hotel, who can I contact?

If you’re a journalist, editor or freelance writer and would like to inquire about a media stay with us, please fill out our Media Stay Request Form.

I am interested in a photo shoot at your hotel, who can I contact?

For photo shoot inquiries, please fill out our Photo Shoot Request Form.
If we’re able to accommodate you, we’ll get in touch within 2 business days.

I am an influencer interested in collaborating with your hotel, who can I contact?

If you’d like to collaborate with us, please fill out our Influencer Collaboration Form.

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