Frequently Asked Questions | La Playa Carmel

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FAQ

Questions & Answers

We’re always happy to help, but first you may find what you need here in the frequently asked questions.

Have there been any changes to your services due to COVID-19?

For more information regarding local mandates, hotel updates, and outlet hours—please click here.

Where can I find the best rate?

Our best available rate is through our website. Check out our available dates and current rates here.

Do you have room service?
No, we do not offer room service.
Do you have a pool and Jacuzzi?

We have a lovely outdoor pool with a covered seating area and fire pit. The pool is heated to 80 degrees and is open from 9am to sunset each day. We do not have a Jacuzzi.

Do you offer parking?

We do have a small, private parking lot located behind the hotel. Street parking is also available.

What does the nightly amenity fee include?
  • Takeaway breakfast trays each morning in the Library
  • Morning coffee and tea service in the Library
  • Iced tea and lemonade available upon request in the Lobby
  • Unlimited high-speed wireless internet access
  • Self-parking
When is your pool open?

Our pool is available to enjoy from 9:00AM to sunset.

Do you have cabanas for rent?

We do not have cabanas.

Do you have a gym on property?

No, but we would suggest InShape off of Rancho Blvd.

Reservations

Do you have roll-aways?

We do not have roll-away beds.

Do you provide cribs or pack-n-plays?

Yes, we do have cribs and pack-n-plays. They are by request and based on availability.

Do you have connecting rooms?

We have a very limited number of connecting rooms. Connecting rooms are available by request and are based on availability.

What is the cancellation policy?

For those who have purchased our flexible leisure rates and have reservations arriving on or before September 7, 2020, we have adjusted our cancellation policy from 7-days to 48-hours. Therefore, you may cancel without penalty by 5 PM local hotel time at least 48-hours prior to your scheduled arrival.

Reservations following September 7, 2020, are subject to our standard cancellation policy of 7-days. Guests who notify us within our cancellation window or do not arrive on the scheduled arrival date will be charged one night’s room rate with tax.

Please note, the updated cancellation policy does not pertain to any group related reservations or prepaid reservations.

Can I request an early arrival?
Early arrivals are based on availability on day of arrival. Please call 831-293-6100 prior to your arrival for more information.
I confirmed through a third-party, how do I make changes or cancel that reservation?

We are unable to modify or cancel third-party reservations. Contact the company directly that you confirmed with.

How can I view or change my current reservation?

Click here and select “Modify/Cancel Reservation” on the bottom right of the screen

Do you have ADA Accessible rooms

Yes, we do have ADA Accessible rooms. Please, contact our Front Office for details 831 293 6100.

I found a better rate on another site, do you offer price matching?

The best rate is right here! Our Price Match Guarantee is available when a lower rate is found on a public website with the same stay conditions*.

To be eligible for Price Match Guarantee, a link to the website where the lower rate is presently available and a screenshot of the rate as displayed on the website will be required. We advise not to book the lower rate until speaking with a Reservations Specialist. Price Match Guarantee will only be honored by our Reservations Team who may be reached by contacting 800-582-8900.

*Stay conditions must include same hotel (La Playa Carmel/ Camino Real at Eighth Ave., Carmel, CA 93921), room type, guest count and dates of stay. Rate must be publicly-accessible and available to book. Our Price Match Guarantee is not applicable to packages, special rates or advance purchase offers. Price Match Guarantee may not be applied to existing reservations booked directly at La Playa Carmel.

Local Information

Do you have electric charging stations?

No, the nearest charging station is located at the Sunset Center on the Southwest Corner of Mission & Eighth Avenue

Do you have a spa?

No, here are a few we suggest in the area.

Is there golf nearby?

There are many golf courses in the area. We suggest the following courses:

Are there restaurants in the area you would recommend?

Yes, here are a few:

Find more on our Things To Do page

Location

What are your cross streets?

We are located on the southwest corner of Eighth Avenue and Camino Real.

What is the closest airport?

The closest airport is Monterey Regional Airport (MRY), about 7 miles away.

Where can I get a rental car?

To reserve a rental car with Enterprise, please click here.

Where can I get a luxury rental car?

We partner with Go Rentals, an elite car rental service, specializing in private aviation.

Call 831-582-6160 or email MRY@gorentals.com and mention you are staying at La Playa Carmel to reserve your car.

Meetings & Events

I am interested in hosting a meeting or event, who can I contact?

Please make an inquiry online and someone will reach out shortly.

I am interested in hosting our wedding on property, who can I contact?

Please make an inquiry online and someone will reach out shortly.

Dining

Do you serve breakfast?

We offer takeaway breakfast trays and coffee and tea service in the Library each morning. The cost is included in the nightly amenity fee.

Do you have a restaurant on property?

Bud’s is located on property. Bud’s offers contemporary comfort fare from 3:00pm to 9:00pm and cocktails, beer and wine are available nightly until 10:00pm.

Pets

Are pets allowed? Are there restrictions for weight, height or types?

Yes, we gladly welcome up to two pets per room.

Pets must weigh no more than 40 pounds to be permitted to stay at La Playa Carmel. Guests traveling with pets will be placed in our pet-friendly Garden Patio guest rooms, or if a suite was reserved, our Terrace Suite. We ask that you please inform us prior to arrival that you will be traveling with your pet (or pets). A Pet Waiver must be completed and submitted to our Guest Services, and a $250 non-refundable pet fee per stay will be charged upon check-in. The fee will be waived for service animals with proper documentation.

Prior to arriving, please be aware of our pet policies and amenities. Please note, restricted breeds include Pit Bulls and Pit Bull mixes.

Are dogs allowed at the beach?

Yes, dogs are allowed on Carmel Beach and must be on a leash. More information can be found on the City of Carmel’s website.

Do you have pet-free rooms for those with allergies?

Yes, we only allow pets in specific rooms and room types keeping a majority of our guest rooms pet-free.

Press & Partnership Inquiries

I need media and hotel materials for editorial coverage, who can I contact?

For images, logos or information needs for editorial content, please contact us directly at PR@classichotels.com.

I am interested in a media / editorial stay at your hotel, who can I contact?

If you’re a journalist, editor or freelance writer and would like to inquire about a media stay with us, please fill out our Media Stay Request Form.

I am interested in a photo shoot at your hotel, who can I contact?

For photo shoot inquiries, please fill out our Photo Shoot Request Form.
If we’re able to accommodate you, we’ll get in touch within 2 business days.

I am an influencer interested in collaborating with your hotel, who can I contact?

If you’d like to collaborate with us, please fill out our Influencer Collaboration Form.

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