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FAQs – Frequently Asked Questions

General

Are you pet-friendly?

Yes, your furry family members are welcome to join you.  A $50 non-refundable deposit will be due upon check-in.

Do you have a pool and Jacuzzi?

We have a lovely outdoor pool with a covered seating area and fire pit.  We do not have a Jacuzzi.

Do you offer parking?

We do have a small, private parking lot located behind the hotel.  Street parking is also available.

What does the nightly amenity fee include?

  • Champagne breakfast buffet served daily in the Library
  • Welcome signature beverage upon arrival
  • Hosted evening wine reception
  • Fresh fruit, iced tea and lemonade available in the Lobby
  • Fresh baked cookies served in the Lobby each evening
  • Shuttle service to Carmel by the Sea
  • Unlimited high speed wireless internet access

When is your pool open?

Our pool is available to enjoy from 9:00AM to sunset.

Do you have cabanas for rent?

We do not have cabanas.

Do you have room service?

No, we do not offer room service.

Do you have a gym on property?

No, but we would suggest InShape off of Rancho Blvd.

Reservations

Do you have roll-aways?

We do not have roll-away beds.

Do you provide cribs or pack-n-plays?

Yes, we do have cribs and pack-n-plays. They are by request and based on availability.

Do you have connecting rooms?

We have a very limited number of connecting rooms. Connecting rooms are available by request and are based on availability.

What is the cancellation policy?

Our cancellation policy is dependent on the rate or package purchased. We have a 7 day prior to arrival cancellation policy on most reservations. You must cancel by 4pm local time, 7 days prior to arrival to avoid penalty.

Can I request an early arrival?

Early arrivals are based on availability on day of arrival. Please call 831 293 6100 prior to your arrival for more information.

I confirmed through a third-party, how do I make changes or cancel that reservation?

We are unable to modify or cancel third-party reservations. Contact the company directly that you confirmed with.

How can I view or change my current reservation?

Click here and select “My Reservations” on the top.

Do you have ADA Accessible rooms?

Yes, we do have ADA Accessible rooms. Please, contact our Front Office for details 831 293 6100.

Local Information

Are dogs allowed at the beach?

Yes, dogs are allowed on Carmel Beach and must be on a leash. More information can be found on City of Carmel’s website.

Do you have electric vehicle charging stations?

No, the nearest charging station is located at the Sunset Center on the Southwest Corner of Mission & Eighth Avenue.

Do you have a spa?

No, here are a few we suggest in the area.

Kush Day Spa 
Signature Day Spa
The Refuge

Is there golf nearby?

There are many golf courses in the area. We suggest the following courses:

Pebble Beach
Carmel Valley Ranch
Quail Lodge

Do you have a gym on property?

No, but we would suggest InShape off of Rancho Blvd.

Location

What are your cross streets?

We are located on the southwest corner of Eighth Avenue and Camino Real.

What is the closest airport?

The closest airport is Monterey Regional Airport (MRY), about 7 miles away.

Meetings & Events

Dining

Do you serve breakfast?

Our signature champagne gourmet breakfast buffet is served each morning. The buffet including fresh pastries, European cheese boards, fruits, juices, hot entrees and made-to-order specialties. The cost is included in the nightly amenity fee.

Do you have a restaurant on property?

La Playa Bar is located on property. The Bar offers light fare and tantalizing appetizers from 2:00pm to 9:00pm and cocktails are available nightly until 10:00pm.